Record a short video for anything in your rental. Guests scan a QR code and watch — captioned in ten languages, nothing to download.
How do I explain my rental’s appliances to guests?Record a 20-second video of each thing guests ask about — the thermostat, the shower, the hot tub cover — and put them behind one QR code in the property. Guests scan it with their phone and watch, captioned in ten languages, with nothing to download. DoorMe is the app that does that, and every plan includes every feature.
Mountain CabinHosted by Sean · View hostAsked most often
Thermostat
Shower controlsEverything else
Hot tub cover›
Gas fireplace›
Wifi router›Tap one. Watch a few seconds.
Unclip both straps, then fold the cover back. That's the whole video.
What it costs you
A guest who couldn’t work the shower at 11 PM doesn’t write “the shower was confusing.” They write three stars. And a 4.7 sits below the 4.8 Airbnb requires for Superhost.
Wifi, heat, parking, check-out, the coffee maker. You’ve typed each answer fifty times, usually from the couch, usually at night.
A guest who can’t work the hot tub cover or the gas fireplace guesses. Guessing is how a lid gets cracked and a pilot light gets flooded.
What changes
The wifi password, the thermostat, the bins — answered in the property, before anyone reaches for their phone.
23% 23% of guest messages arrive between 9 PM and 7 AM.
Source: Hostaway survey as reported by Hostrexa, 2026all sources
A stay where everything just worked is the kind that gets five stars without being asked.
18% In 2023, listings rated 4.9 and above saw about 7.7% higher daily rates, 9.7% higher occupancy and 18.2% higher revenue than those below.
Source: AirDNA, 2023 dataall sources
A handful of questions make up most of what guests send. Answer each one once, in the property, with a video that shows which dial, which direction, how far.
61% In an audit of 500 guest messages across a 15-property portfolio, five kinds of message — WiFi, check-in time, parking, early check-in and local recommendations — made up 61% of everything guests sent.
Source: Hostrexa, 2026all sources
You've answered this question fifty times. Let's make it the last.
How it works
Point your phone at the thing. Twenty seconds. No script.
Kitchen, living room, outside. The thermostat goes where the thermostat is.
One code per property. Stick it on the fridge. It doesn’t expire.
Phone camera, no app. The guide opens in the browser.
"how do I turn on the heat" finds the thermostat.
Ten languages, every video, no setting to find.
Try it with your own place
Nothing is saved. This is what your guests' first screen and your fridge card would look like.
Mountain CabinHosted by Sean · View hostAsked most often
ThermostatShower controlsEverything else
Hot tub cover›Gas fireplace›Wifi router›Your numbers
Four estimates from your numbers and industry data: time back, revenue, late nights and damage. Not a promise. Every figure shows where it comes from, and every assumption is a slider you can move.
Nobody has measured this for video yet, so set what you believe.
Turns the rating estimate into dollars. Stays on this page; nothing is sent anywhere.
12 bookings a month × 47 minutes of messaging per booking = 9.4 hours a month (StayReply survey of 500 hosts, as reported by Guestar, 2026). 60–70% of guest messages are repeat questions (Octavius.ai), so 65% of that time is repeats. A video answers the share you set above, 50%. 3.1 hours a month × 12 × $30. StayReply survey of 500 Airbnb hosts as reported by Guestar (sources) Octavius.ai (sources)
In AirROI's Nashville data (7,203 listings, 2026), listings at 4.7 earned about 22% less than those at 4.9 and above; AirDNA's 2023 data put 4.9+ listings about 18% ahead of those below. Your gap to 4.9 is 0.2 stars; the measured 22% is scaled to that gap. Enter your revenue to see it in dollars. A guest who cannot work the shower gives four stars, not a message; that is the review this is about. AirROI (sources) AirDNA (sources)
12 bookings × an assumed 8 messages each = 96 a month. 23% arrive between 9 PM and 7 AM (Hostaway survey via Hostrexa) = 22. Of those, 65% are repeats and a video answers 50% of them. The 8 messages per booking is our assumption, not a measurement. Hostaway survey as reported by Hostrexa (sources)
144 bookings a year × 0.71% that needed a damage claim at one Smoky Mountains manager (Avada Properties, 2023, Airbnb bookings) = 1.0 claims. The same manager got about 57% of its Airbnb claims approved, so we count 43% of each claim as yours. One manager is not every host; treat this as an illustration. Enter your typical claim to see it in dollars; we do not guess at one. Damage is rare, and we do not claim a video prevents any particular share of it; a guest who is shown how the hot tub cover works is less likely to force it. Avada Properties (sources) Avada Properties (sources)
These are third-party industry figures applied to your inputs, with the one DoorMe-specific assumption (how much a video answers) left to you. Dollar figures appear only from numbers you type, and nothing you type leaves this page.
The after picture
Before
After
Why video
Guidebooks made of text and photos are good for restaurant tips. Starting a steam shower, sequencing three shower dials, finding a hidden breaker — those are motion problems, and text has never been good at motion.
Pricing
Plans differ only by how many listings you can put in front of guests.
1 listing
$119.99/year
or $11.99/month
Start free on Google Play2–4 listings
$339.99/year
or $33.99/month
Start free on Google Play5–7 listings
$459.99/year
or $45.99/month
Start free on Google Play8–12 listings
$690/year
or $69/month
Start free on Google PlayPortfolios and managers
Invoiced
Talk to us
Contact usEvery feature is included on every plan. Plans differ only by how many listings you can put in front of guests.
Every plan starts with 30 days free.
On iPhone? DoorMe opens in the App Store on November 1. Get notified.
Property managers
FAQ
No. Guests scan the QR code with their phone’s camera and the guide opens in the browser. Nothing to download, no account, no login.
Every video is captioned in 10 languages: English, Spanish, French, German, Portuguese, Chinese, Japanese, Korean, Italian, Hindi. Captions come with every plan.
Yes. Record in the app, or upload a video from your phone. Twenty seconds is usually enough.
Yes. Record your hello once and attach it to every property you run. Rename it and it updates everywhere.
The guest sees that nothing matched and the search shows up in your insights as one that came back empty. That list is what to record next.
Every feature is included on every plan. Plans differ only by how many listings you can put in front of guests: 1, up to 4, up to 7, or up to 12. For 13 or more, we invoice you directly.
Yes, any time. Your guides stay up until the end of the period you paid for. Nothing you recorded is deleted.
Yes. Every plan starts with 30 days free, through the App Store or Google Play. Cancel before the trial ends and you pay nothing.
No. DoorMe is the video guide inside the property. It does not send messages, manage your calendar, connect to booking sites, or control locks or thermostats. Guests reach you the way they already do.
Every guest video carries a report control. A report reaches us straight away, and we review it against the terms.
Silent. Seen through the phone that is recording: a hand taps the right-hand tile on a wall touchscreen thermostat, the tile lights up, and the finger taps again.
Unclip both straps on the near side of the cover. Lift the cover and fold it back over itself. The water and the control panel are underneath.
Press the power symbol on the panel outside the glass. Steam starts at the outlet near the floor.
Beach HouseSame hello · 8 features
Lakeside CottageSame hello · 8 features
Desert CasitaSame hello · 8 features
