Record a short video for anything in your rental. Guests scan a QR code and watch — captioned in ten languages, nothing to download.
How do I explain my rental’s appliances to guests?Record a 20-second video of each thing guests ask about — the thermostat, the shower, the hot tub cover — and put them behind one QR code in the property. Guests scan it with their phone and watch, captioned in ten languages, with nothing to download. DoorMe is the app that does that, and every plan includes every feature.
Mountain CabinHosted by Sean · View hostAsked most often
Thermostat
Shower controlsEverything else
Hot tub cover›
Gas fireplace›
Wifi router›Tap the hot tub. Watch 20 seconds.
Lift the two clips, fold the cover back, press the jets button once. That's the whole video.
What it costs you
A guest who couldn’t work the shower at 11 PM doesn’t write “the shower was confusing.” They write three stars. And a 4.7 sits below most visibility thresholds.
Wifi, heat, parking, check-out, the coffee maker. You’ve typed each answer fifty times, usually from the couch, usually at night.
A guest who can’t work the hot tub cover or the gas fireplace guesses. Guessing is how a lid gets cracked and a pilot light gets flooded.
What changes
The wifi password, the thermostat, the bins — answered in the property, before anyone reaches for their phone.
23% 23% of guest messages arrive between 9 PM and 7 AM.
Source: Hostaway survey
A stay where everything just worked is the kind that gets five stars without being asked.
18% Listings rated 4.9 and above see about 7.7% higher daily rates, 9.7% higher occupancy and 18.2% higher revenue than those below.
Source: AirDNA data
Even text guidebooks cut questions. Video shows the thing text can’t: which dial, which direction, how far.
92% 92% of Touch Stay users report fewer guest questions.
Source: Touch Stay
You've answered this question fifty times. Let's make it the last.
How it works
Point your phone at the thing. Twenty seconds. No script.
Kitchen, living room, outside. The thermostat goes where the thermostat is.
One code per property. Stick it on the fridge. It never changes.
Phone camera, no app. The guide opens in the browser.
"how do I turn on the heat" finds the thermostat.
Ten languages, every video, no setting to find.
Try it with your own place
Nothing is saved. This is what your guests' first screen and your fridge card would look like.
Mountain CabinHosted by Sean · View hostAsked most often
ThermostatShower controlsEverything else
Hot tub cover›Gas fireplace›Wifi router›Your numbers
Four estimates from your numbers and industry data: time back, revenue, late nights and damage. Not a promise. Every figure shows where it comes from, and every assumption is a slider you can move.
Text guidebooks report a 40–60% drop in routine contacts (SendSquared). Video is at least that; set what you believe.
Turns the rating estimate into dollars. Stays on this page; nothing is sent anywhere.
12 bookings a month × 47 minutes of messaging per booking = 9.4 hours a month (study of 500 hosts via Guestar, 2026). 60–70% of guest messages are repeat questions (Octavius.ai), so 65% of that time is repeats. A video answers the share you set above, 50%. 3.1 hours a month × 12 × $30. Sources
Across 18,000+ listings, 4.9 earned about 22% more than 4.7 (AirROI, 2026); AirDNA data puts 4.9+ listings about 18% ahead of those below (via Hostaway). Your gap to 4.9 is 0.2 stars; the measured 22% is scaled to that gap. Enter your revenue to see it in dollars. A guest who cannot work the shower gives four stars, not a message; that is the review this is about. Sources
12 bookings × an assumed 8 messages each = 96 a month. 23% arrive between 9 PM and 7 AM (Hostaway survey via Hostrexa) = 22. Of those, 65% are repeats and a video answers 50% of them. The 8 messages per booking is our assumption, not a measurement. Source
144 bookings a year × 0.71% that end in a damage claim (Avada Properties, 2024, 20,000+ bookings) = 1.0 claims. Hosts recover about 57% of what they claim, even with AirCover, so 43% of each claim is yours. Enter your typical claim to see it in dollars; we do not guess at one. Damage is rare, and we do not claim a video prevents any particular share of it; a guest who is shown how the hot tub cover works is less likely to force it. Sources
These are third-party industry figures applied to your inputs, with the one DoorMe-specific assumption (how much a video answers) left to you. Dollar figures appear only from numbers you type, and nothing you type leaves this page.
The after picture
Before
After
Why video
Guidebooks made of text and photos are good for restaurant tips. Turning a valve, sequencing three shower dials, finding a hidden breaker — those are motion problems, and text has never been good at motion.
Compare with text guidebooks
Pricing
Plans differ only by how many listings you can put in front of guests.
1 listing
$119.99/year
or $11.99/month
Join the waitlist for 1 listing2–4 listings
$339.99/year
or $33.99/month
Join the waitlist for 2–4 listings5–7 listings
$459.99/year
or $45.99/month
Join the waitlist for 5–7 listings8–12 listings
$690/year
or $69/month
Join the waitlist for 8–12 listingsPortfolios and managers
Invoiced
Talk to us
Join the waitlist for 13+ listingsor talk to us about invoicingEvery feature is included on every plan. Plans differ only by how many listings you can put in front of guests.
Everyone on the waitlist gets their first month free.
FAQ
No. Guests scan the QR code with their phone’s camera and the guide opens in the browser. Nothing to download, no account, no login.
Twenty seconds is usually enough. Show the thing, do the thing, stop. If it needs a minute, take a minute.
Yes. Record in the app or upload from your phone.
They see that nothing matched, and the search shows up in your insights as one that came back empty. That list is what to record next.
Yes. Record your hello once and attach it to every property you run.
No. DoorMe is the video guide inside the property. It does not send messages, manage a calendar, or connect to booking sites.